FAQ

Technical Frequently Asked Questions

Question	Answer
How is my data stored?	TilliT is a cloud-based manufacturing digital platform built on AWS. TilliT uses AWS's database as a service. It separates each customer's data into different databases to guarantee segregation.
Is my data encrypted during transfer?	Yes. TilliT will encrypt any data that transfers between the user interfaces or API calls and the cloud. It uses AWS Cloudfront to handle that encryption. A certificate test can be verified here.
Is my data encrypted?	Yes. TilliT will encrypt your database at rest and any image uploaded. AWS uses the industry-standard AES-256 encryption algorithm to encrypt your data.
What are TilliT's sanitation procedures?	TilliT is built on top of AWS. Every service that TilliT uses from AWS is IRAP compliant. More information here.
How does TilliT perform data recovery?	TilliT relies on the capability of AWS to replicate its data on many data centers. Database and file storage are immediately replicated to different "availability zones" or data centers. Databases are backed up with a point in time recovery available.
What are TilliT's liability and indemnity coverage?	TilliT has public and product liability insurance and professional indemnity insurance with insurance companies with AA ratings from Standard and Poor's. For more information, please contact 1300 909 360.
Does TilliT perform frequent security audits on its web applications?	Yes. TilliT will perform frequent penetration tests to ensure its application is robust and safe. Reports can be provided on request.

Where can I find TilliT's Terms and Conditions?	TilliT's Terms and Conditions can be found on this link.
Does TilliT notify its clients of updates and changes to the application?	TilliT will send frequent newsletters updating clients on new features and upgrades. TilliT will also notify and schedule any unscheduled downtimes.
What is TilliT's patching policy?	We try to minimize the impact on users as we understand the implications and criticality of processes that rely on TilliT. For this, we issue patches at regular intervals and bundle them up during deployment, though the system will continue to operate with no stoppages.
How does TilliT monitor and ensure system uptime?	TilliT uses the many tools AWS has to offer to monitor and obtain early notice of anything going wrong with its systems.
What are TilliT on-demand scaling capabilities?	TilliT is built on top of AWS. Its capability to scale is given by AWS's ability to scale. All components in TilliT are ready to grow as customers use the system more.
How does TilliT provide high availability?	TilliT doesn't rely on traditional servers, and every component is built with redundancy capability. Data is stored simultaneously on multiple data centers. Compute services use AWS serverless capability.
Does TilliT allow the bulk extract of data?	TilliT provides an ODATA endpoint that can be used in tools like Power BI or Excel to extract data. On request, TilliT can provide a bulk copy of your data.