Troubleshooting
Practical guides for diagnosing and resolving issues with the TilliT Ignition Module - from confirming a healthy install to investigating logs.
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Practical guides for diagnosing and resolving issues with the TilliT Ignition Module - from confirming a healthy install to investigating logs.
If something isn't working as expected, start here. Each page is structured as Symptom → Likely cause → Fix so you can scan to your problem quickly.
verifying-the-installation.md - confirm the module is healthy after install
connectivity-issues.md - MQTT, REST, certificates, DNS and firewall
tags-and-data-issues.md - missing tag provider, empty asset tree, counts and events not flowing
logs-and-diagnostics.md - where logs are, useful loggers, and what to attach when raising a support ticket
Before raising a support ticket, please capture the values shown on Verifying the installation and the relevant log excerpts described in Logs and diagnostics. This dramatically reduces the back-and-forth needed to resolve an issue.
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