# Introduction for New TilliT Customers ### What is TilliT? * TilliT fills the roles of **Manufacturing Execution System (MES)** and **Connected Frontline Worker (CFW)** software. * TilliT guides operators step by step to produce products and collects feedback from machines and operators to ensure production is on track. * TilliT provides **visibility and data** to the business to analyse production efficiency & quality * TilliT enables continuous improvements to make the business more cost effective and competitive ### Who is TilliT for? * **Manufacturers who produce repeat orders of multiple product lines**, typically in volume quantities (eg. food, beverage, dairy, wine, coffee, plastic, rubber, packaging) * **Manufacturers who are using whiteboard or paper for**: schedules, work orders, pre-start checks, quality checks, downtime/slow running reports, calibration or cleaning logs etc ### Which functional areas does TilliT cover? * **Production Scheduling** – AI optimisation of production resources, respecting all constraints * **Digital Work Orders** – Replaces paper job packs, providing live status updates and eliminating errors * **Production Workflows -** Guiding operators step-by-step through best practice production processes * **Digital SOP’s** – Every operator has instant access to latest work instructions and documentation * **Paperless Quality (QA/QC)** – Replaces paper forms, providing live compliance checks & audit history * **Asset Performance (OEE)** – Equipment monitoring for Availability, Performance and Quality metrics ### Key users * **Production Staff** – See current and upcoming work order and step by step how to execute them * **Production / Operations Managers** – At a glance overview of how all current work orders are tracking versus schedule. Receive escalations/alerts for issues flagged by operators * **Planners / Schedulers** – Optimise the sequence of work orders to best utilise available assets * **Business Owners / GM** – Status and performance at a glance. Insights into operational capacity & efficiency * **Quality Managers** – Review quality data for current and historic production. Receive alerts/escalations for quality issues * **Continuous Improvement Managers** – Use data to benchmark and improve the end-to-end production process. ### How does it help? * Everyone has access to all details of the current order, eliminating the need to find someone to ask. * Every required action is guided, checked and confirmed by the system, so operators no longer have to remember what they need to do and when. * Everyone in the business will know at a glance if orders are on, ahead or behind schedule * Tracking why you are behind enables improvements to be put in place to eliminate that issue in future * By “knowing” every product, checks can be performed at every step to catch issues * New operators have step-by step guidance from day 1. * Experienced operators can help to improve and refine the workflows including tips and best practices to make each task more efficient --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.tillit.cloud/tillit/readme-1/introduction-for-new-tillit-customers.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.