No Site Assigned

What to do if you see a "no site assigned" message when logging in to TilliT.

If your account has not been assigned to a site, TilliT will log you out and display a message on the login screen explaining why.

Overview

TilliT requires every user to be assigned to at least one site before they can access the platform. If a user logs in and no site has been assigned to their account, they are automatically logged out and a message is displayed on the login screen.

The message remains visible after the logout redirect so you can read it and contact your administrator with the specific reason.

What you will see

When this occurs, the login screen displays a message similar to:

No site assigned to your account. Please contact your administrator.

What to do

If you see this message, contact your TilliT administrator and let them know your account does not have a site assigned. Your administrator can assign a site to your account from the User Management settings.

You do not need to take any action in the app. Once your administrator assigns a site to your account, you can log in normally.

For administrators

To assign a site to a user:

1. Navigate to Settings > Users

2. Locate and open the user's profile

3. Assign the appropriate site to their account

4. Save the changes

The user can then log in successfully.