Where to Use Articles
Material Articles
Articles can be used to include information about materials. This information is then available across the platform where relevant to the material.
To attach an article to a material (e.g., Wine product 1):
Navigate to the desired material and click on the Article field.
Select the Article (e.g., Fact Sheet about Wine Product 1) from the dropdown list, or click + to create a new one.
Once selected, the article name will appear in the material's Basic Information section.
When an order produces this material, you can access the article from the sidebar in a few clicks.
Activity Template Articles
When you attach an article to your activity template. You will see an article icon next to the activity, clicking this will open the Article content on the side bar.
Asset Articles
Asset Articles are articles attached to specific assets, surfacing relevant knowledge directly in context. One article can be linked to multiple assets.
Viewing Asset Articles
You can view articles associated with an asset in two ways:
Open an asset and click on the Articles tab in the Details sidebar.
Navigate to Settings > Articles in List or Tree view. Clicking on an article displays the assets it is associated with.
Uploading Asset Articles
Articles can be uploaded and associated with assets from Settings > Articles or directly from the Asset Details side panel.
Adding Asset Articles to the Knowledge Base
When uploading an Asset Article, you can add it to the Knowledge Base so that the Activity Assistant can draw from it when answering questions. To do this, tick the Add to Knowledge Base checkbox during upload.
TilliT will notify you with a status message while the Knowledge Base is being updated, and again when the upload is complete.
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